Note:. If you need to make changes or cancel your order after it has been placed, please refer to this page for more information. If you encounter any issues while placing an order in the app, feel free to email us at support@pixelmade.ai for assista

<ol id="isPasted"><li style="font-size: 16px; color: rgb(0, 0, 0);">Click the&#xA0;&quot;New Order&quot; button to start a new order. <img src="https://attachments.gorgias.help/qgaXzxaBpj6vDWOp/hc/GyBLV6k1QX57NbQk/2025122914-a88d3366-4c91-4f05-b123-3037f9c4a4e6-5e70d27c-e13e-4399-a5c9-7836f50fc787.jpeg" style="width: 652px;" class="fr-fic fr-dib"> </li><li style="font-size: 16px; color: rgb(0, 0, 0);">Select the desired product template. <img src="https://attachments.gorgias.help/qgaXzxaBpj6vDWOp/hc/GyBLV6k1QX57NbQk/2025122914-5909bff0-5742-42da-9633-2037bb7ac043-makeanorder2.jpg" style="width: 706px;" class="fr-fic fr-dii"> </li><li style="font-size: 16px; color: rgb(0, 0, 0);">Then you&apos;ll see the product added as Line Item on your order. If needed, click the&#xA0;&quot;Add More Templates&quot; button to include more items in your cart. <img src="https://attachments.gorgias.help/qgaXzxaBpj6vDWOp/hc/GyBLV6k1QX57NbQk/2025122914-ec287bbe-f722-499e-b014-6b5a28741e19-makeanorder3.jpg" style="width: 685px;" class="fr-fic fr-dii"> </li><li style="font-size: 16px; color: rgb(0, 0, 0);">Proceed by clicking&#xA0;&quot;Continue&quot; to enter your shipping information. <img src="https://attachments.gorgias.help/qgaXzxaBpj6vDWOp/hc/GyBLV6k1QX57NbQk/2025122914-d5089904-f14a-4936-a698-56c86a56b506-makeanorder4.jpg" style="width: 698px;" class="fr-fic fr-dii"> </li><li style="font-size: 16px; color: rgb(0, 0, 0);">Once you fill up the shipping information, click the&#xA0;&quot;Continue&quot; button to get to the Review and Pay step. <img src="https://attachments.gorgias.help/qgaXzxaBpj6vDWOp/hc/GyBLV6k1QX57NbQk/2025122914-5dc392b9-2cc5-4bce-a6a8-139ebbae570c-makeanorder5.jpg" style="width: 698px;" class="fr-fic fr-dii"> </li><li style="font-size: 16px; color: rgb(0, 0, 0);">Review your order details to ensure accuracy. If you have a pre-set billing method, you can select it and proceed to&#xA0;&quot;Complete Purchase&quot;.&#xA0; <img src="https://attachments.gorgias.help/qgaXzxaBpj6vDWOp/hc/GyBLV6k1QX57NbQk/2025122914-ca531c80-f871-4212-bfd0-57164d76d2c6-ed2ad114-e61a-4bc8-9101-060ce4bb1bf0.jpeg" style="width: 652px;" class="fr-fic fr-dib"> For instructions on setting up a billing method, please refer to <a href="https://pixelmade.gorgias.help/en-US/how-to-set-up-and-edit-your-billing-method-3903205">How to setup and edit your billing method</a>. You can also add it by clicking&#xA0;&quot;Add New Card&quot;. <img src="https://attachments.gorgias.help/qgaXzxaBpj6vDWOp/hc/GyBLV6k1QX57NbQk/2025122914-ba90cf9d-e374-4ffe-a1b4-2e5bd3856e95-466d6bb5-caa2-4db0-b363-3f207db71c75.jpeg" style="width: 652px;" class="fr-fic fr-dib">If you are paying via invoice, you&apos;ll see&#xA0;&quot;Submit Button&quot; which submits the order to production w/o going through the payment process. </li><li style="font-size: 16px; color: rgb(0, 0, 0);">Once the payment is successfully completed, your order will appear in the &quot;Order&quot; section with the status &quot;In Production&quot; indicating that we have received and are processing your order. <img src="https://attachments.gorgias.help/qgaXzxaBpj6vDWOp/hc/GyBLV6k1QX57NbQk/2025122914-39d80de1-cc3b-4273-87e8-6744e3c5c175-makeanorder8.jpg" style="width: 652px;" class="fr-fic fr-dii"></li></ol> Note:&#xA0;If you need to make changes or cancel your order after it has been placed, please refer to&#xA0;<a href="https://pixelmade.gorgias.help/en-US/how-to-edit-or-cancel-an-order-3907027">this page</a>&#xA0;for more information.&#xA0;If you encounter any issues while placing an order in the app, feel free to email us at <a data-stringify-link="mailto:support@pixelmade.ai" data-sk="tooltip_parent" href="mailto:support@pixelmade.ai" style=" text-decoration: none;">support@pixelmade.ai</a> for assistance.

How to make an order?

In the "Orders" section, you can find the "Status" column that indicates the status of each order. You can also click on the status tab to view orders in each status category. Needs Approval - An order is ready to accept your payment. In Production -

How to track an order?

You can edit order items or cancel when your order is in Draft, Failed or Needs Approval status:. You can edit shipping information when your order is in Draft, Failed, Needs Approval or early* In Production status:

How to edit or cancel an order?

Pixelmade

Product & Order Management

Get Started

Who are we?

How much does Pixelmade cost?

How does Pixelmade work?

How does earning work when selling via Pixelmade?

About Pixelmade

How to create and set up your account?

How to set up and edit your billing method?

Account and Payment Management

How to create your own product templates?

Design & Templates Creation

Connect Shopify store with Pixelmade App

Add your product templates to your store

Set up Shopify shipping profile

Complete a Shopify order

Selling via Shopify

How long it takes to ship and how much it costs?

Where does Pixelmade ship to?

Where are the craft kits made?

What should I do if my order hasn’t arrived yet?

Shipping

Do my customers need to pay import duties or VAT, and how should I handle pricing?