Pixelmade

Because all our items are made just for you, we do not offer refunds or replacements for:<ul data-start="2087" data-end="2212"><li data-start="2087" data-end="2120">Incorrect size or product ordered</li><li data-start="2121" data-end="2167">General dissatisfaction with design or color</li><li data-start="2168" data-end="2212">Items lost due to wrong shipping addresses</li></ul>Please double-check your order carefully before completing your purchase.

Because all our items are made just for you, we do not offer refunds or replacements for:. Incorrect size or product ordered. General dissatisfaction with design or color. Items lost due to wrong shipping addresses. Please double-check your order car

What if I ordered the wrong item or changed my mind?

Terms, Policies, Refund

Who are we?

How much does Pixelmade cost?

How does Pixelmade work?

How does earning work when selling via Pixelmade?

About Pixelmade

How to create and set up your account?

How to set up and edit your billing method?

Account and Payment Management

How to create your own product templates?

Design & Templates Creation

How to make an order?

How to track an order?

How to edit or cancel an order?

Product & Order Management

Get Started

Connect Shopify store with Pixelmade App

Add your product templates to your store

Set up Shopify shipping profile

Complete a Shopify order

Selling via Shopify

How long it takes to ship and how much it costs?

Where does Pixelmade ship to?

Where are the craft kits made?

What should I do if my order hasn’t arrived yet?

Shipping

Do my customers need to pay import duties or VAT, and how should I handle pricing?

Do I need to pay sales tax to Pixelmade?

Tax & Duty

Shipping, Tax, Duty

What is Pixelmade's privacy policy?

What is Pixelmade's cancellation policy?

What is the return process and policy?

Can I change my order after placing it?

What is Pixelmade's content policy?

What is Pixelmade’s refund and replacement policy?

What happens if a package wasn’t delivered but the tracking shows it was?

Can I sell on other platforms or marketplaces with Pixelmade?

Does Pixelmade contact my customers on behalf of me?

Do you offer discounts for bulk orders or wholesale?

Frequently Asked Questions

What if I ordered the wrong item or changed my mind?Updated 9 days ago